Burnout & Managers

 

While there are obvious health issues linked directly to burnout, the manager and therefore the organization must also cope with the repercussions of this chronic syndrome.

Costs to the organization include:

  • increased health care costs
  • reduced productivity
  • reduced revenue (libraries = reduced usage)
  • employee absenteeism due to sickness
  • poor customer service
  • general incivility (to peers and customers)
  • increase in turnover (or intention to leave)

 

Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223.

Bakker, A., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 140114155134003. http://doi.org/10.1146/annurev-orgpsych-031413-091235

Bernerth, J. B., Armenakis, A. A., Feild, H. S., & Walker, H. J. (2007). Justice, Cynicism, and Commitment: A Study of Important Organizational Change Variables. The Journal of Applied Behavioral Science, 43(3), 303–326. http://doi.org/10.1177/0021886306296602
Boamah, S. A., & Laschinger, H. (2016). The influence of areas of worklife fit and work-life interference on burnout and turnover intentions among new graduate nurses. Journal of Nursing Management, 24(2), E164–E174. http://doi.org/10.1111/jonm.12318
Demerouti, E., Le Blanc, P. M., Bakker, A. B., Schaufeli, W. B., & Hox, J. (2009). Present but sick: a three-wave study on job demands, presenteeism and burnout. Career Development International, 14(1), 50–68. http://doi.org/10.1108/13620430910933574
Diestel, S., & Schmidt, K.-H. (2010). Interactive effects of emotional dissonance and self-control demands on burnout, anxiety, and absenteeism. Journal of Vocational Behavior, 77(3), 412–424. http://doi.org/10.1016/j.jvb.2010.05.006
Donovan, R. (1987). Stress in the workplace: A framework for research and practice. Social Casework.
Dua, J. K. (1994). Job stressors and their effects on physical health, emotional health, and job satisfaction in a university. Journal of Educational Administration, 32(1), 59.
Han, S. J., Bonn, M. A., & Cho, M. (2016). The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention. International Journal of Hospitality Management, 52, 97–106. http://doi.org/10.1016/j.ijhm.2015.10.002
van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management.
Kim, J., Wehbi, N., DelliFraine, J. L., & Brannon, D. (2014). The joint relationship between organizational design factors and HR practice factors on direct care workers’ job satisfaction and turnover intent: Health Care Management Review, 39(2), 174–184. http://doi.org/10.1097/HMR.0b013e31828c8b8f
Maslach, C., Jackson, S., Leiter, M., Schaufeli, W., & Schwab, R. (2015). Maslach Burnout Inventory: Manual (Third Edition). Online: Mindgarden.com.
Savery, L. K., Travaglione, A., & Firns, I. G. J. (1998). The links between absenteeism and commitment during downsizing. Personnel Review, 27(4), 312–+. http://doi.org/10.1108/00483489810213892
Schaufeli, W. B., Bakker, A. B., & Van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism. Journal of Organizational Behavior, 30(7), 893–917. http://doi.org/10.1002/job.595
Toppinen-Tanner, S., Ojajarvi, A., Vaananen, A., Kalimo, R., & Jappinen, P. (2005). Burnout as a predictor of medically certified sick-leave absences and their diagnosed causes. Behavioral Medicine, 31(1), 18–27. http://doi.org/10.3200/BMED.31.1.18-32
 Wong, C. A., & Spence Laschinger, H. K. (2015). The influence of frontline manager job strain on burnout, commitment and turnover intention: A cross-sectional study. International Journal of Nursing Studies, 52(12), 1824–1833. http://doi.org/10.1016/j.ijnurstu.2015.09.006
Zhou, Z. (2014). Effects of Workplace Incivility on Nurses’ Emotions, Well-being, and Behaviors: A Longitudinal Study (Dissertation). University of South Florida, Ann Arbor. Retrieved from ProQuest Web